Remote Learning Support

 

FAQ About The New CPS Elementary 1:1 Computer Device Program

Technical Support Ticket

 

General Technical Support

  • When experiencing any difficulty with the laptop, please note that most problems can be solved with logging out and restarting the device.
  • To keep the device in good working order, please remember to shut down or restart the device everyday or every other day.
  • If you are experiencing consistent and unexpected webpage loading issues, be sure that the date and time are accurate on the laptop.  The date and time will often reset if the laptop loses power for an extended period of time.
  • Please access this document for Laptop General Usage and Care Recommendations for your child's borrowed laptop (Grades 1-5).
  • Please access this document for iPad General Usage and Care Recommendations for your child's borrowed iPad (Kindergarten).
    • If the issue you are having does not fall under any of the above categories, you can fill out a Technical Support Ticket and we will do our best to get back to you as soon as possible.

User Agreements

Seesaw

Google Classroom

Lexia

  • Lexia Overview
  • Lexia Help Center
    • Please always access the Lexia Core5 program using the Alcott School specific link found under the Students tab on the Alcott website, or by using the App that is preinstalled on the CPS iPad.
    • If you are loading the Lexia Core5 App on a personal tablet and need the teacher email to configure the App, please consult the Software At Home webpage.

Dreambox

  • Dreambox Overview
  • Dreambox Help Center
    • Please always access the Dreambox program using the Alcott School specific link found under the Students tab on the Alcott website, or by using the App that is preinstalled on the CPS iPad.
    • If you are loading the Dreambox App on a personal tablet and need the School Code to configure the App, please consult the Software At Home webpage.